Shipping policy

1. Order Processing

All orders are processed after successful order confirmation.

Orders are generally processed within 1–2 business days (excluding Sundays and public holidays).

During festive seasons, sales, or periods of high order volume, processing times may be slightly longer.

2. Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional free shipping offers will be clearly mentioned on our website.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible locations.

LIVIST Fragrances reserves the right to verify COD orders before dispatch.

We may contact customers through phone, SMS, WhatsApp, or email for order confirmation.

Failure to verify a COD order may result in cancellation.

Repeated refusal of COD orders may lead to restriction of COD services for future purchases.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable).

Tracking details will be shared as soon as they become available.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect address

  • Incorrect contact information

  • Customer unavailable

  • Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply if re-delivery is requested.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Full Name

  • Shipping Address

  • Landmark (if applicable)

  • Mobile Number

  • PIN Code

LIVIST Fragrances will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged Package During Delivery

If you receive a package that appears damaged during transit, we recommend:

  • Taking clear photos of the outer packaging before opening.

  • Recording an unboxing video from the moment you open the package.

  • Contacting our customer support within 2 days of delivery.

After verification, if the product is confirmed to have been damaged during transit, a replacement will be initiated.

Refunds will not be issued for transit-damaged products where a replacement can be provided.

9. Delayed Deliveries

While we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Government restrictions

  • High order volumes

  • Remote serviceable locations

We appreciate your patience in such situations.

10. International Shipping

Currently, LIVIST Fragrances ships only within India.

International shipping is not available at this time.

11. Lost Shipments

If your shipment is marked as delivered but you have not received it, please contact us within 3 days.

We will coordinate with the courier partner to investigate the issue.

Resolution timelines may vary depending on the courier's investigation process.

12. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may refer to our Return & Refund Policy for eligible return requests after delivery.

13. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

LIVIST Fragrances

Email: livistfragrances@gmail.com

Phone / WhatsApp: +91 88106 05310

Business Hours: Monday – Saturday | 10:00 AM – 6:00