Refund policy

At LIVIST Fragrances, we take great care in ensuring that every product reaches you in the best possible condition. Your satisfaction is important to us. However, due to the personal and hygiene-sensitive nature of fragrance products, returns and refunds are subject to the following conditions.

Return Request Window

Customers may request a return within 2 days of the product being delivered.

Any return request raised after 2 days from the date of delivery will not be accepted.

To request a return, please contact our customer support team with your Order ID, reason for return, and relevant product details.

Product Must Be Sealed & Unused

For hygiene and quality-control reasons, products with an opened, removed, broken, or tampered seal are not eligible for return or refund.

The product must be:

  • Unused and unopened
  • In its original condition
  • With the original seal intact
  • Returned with its original packaging

Once the product seal has been opened or tampered with, LIVIST Fragrances will not accept the product for return.

Return Inspection & Refund Process

Once the returned product is received by LIVIST Fragrances, our team will inspect and analyse the product to verify its condition.

A refund will only be initiated after the returned product successfully passes our inspection and quality check.

If the returned product is found to be used, opened, damaged by the customer, tampered with, or otherwise not eligible under this policy, the return and refund request may be rejected.

Approved refunds will be initiated to the applicable payment method or through a suitable refund method as communicated by our support team.

Return Shipping Charges

If a customer chooses to return an eligible product for reasons other than receiving a damaged product, the applicable shipping amount will be deducted from the final refundable amount.

The refund amount will therefore be calculated after deducting the applicable return/shipping charges.

Damaged Product Received

If you receive a product that is damaged during delivery, please contact us within 2 days of delivery and provide clear photos or videos of the damaged product and packaging.

For verified damaged products, only a replacement will be provided.

Refunds will not be issued for damaged products where a replacement is applicable.

Once the damage is verified by our team, we will initiate the replacement process.

Non-Returnable Products

Products will not be eligible for return or refund if:

  • The return request is made after 2 days of delivery.
  • The product seal has been opened, removed, broken, or tampered with.
  • The product has been used or tested.
  • The product is not in its original condition.
  • The original packaging is missing or damaged by the customer.
  • The product has been damaged due to improper handling after delivery.

Cancellation

Orders may only be cancelled before they are shipped. Once an order has been shipped or dispatched, cancellation may not be possible.

Contact Us

For return, replacement, or refund-related queries, please contact the LIVIST Fragrances Customer Support Team.

Please keep your Order ID and product details ready so our team can assist you efficiently.

LIVIST Fragrances reserves the right to approve or reject a return, replacement, or refund request after reviewing the product condition and the details of the request.